Privacy Policy

Privacy Policy for catagen.com 

Effective Date: 04/11/24 

At CATAGEN, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that we obtain through your use of our website, catagen.com, and other interactions with us. This policy complies with the UK GDPR and other relevant data protection regulations applicable in the United Kingdom. If you do not agree to the following policy you may wish to cease viewing / using this website. 

  1. Who We Are

CATAGEN is based in Belfast, United Kingdom and is a green emissions testing facility, providing metrics to optimise catalyst development and reduce harmful tailpipe emissions. Our expertise in the mobility sector and global emissions standards has led us to develop ClimaHtech technologies including Green Hydrogen. We act as a data controller for the personal data collected through our website and other interactions with you. 

  1. Information We Collect

We collect various types of personal data from and about users of our website, including: 

  • Contact Information: Name, email address, phone number, and other information you provide when you contact us or subscribe to our newsletters. 
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, operating system, pages viewed, and links clicked. 
  • Transactional Data: Information regarding purchases or inquiries you make, including payment information, billing address, and shipping address. 
  • Communications: Any feedback, questions, or other information you provide through communications with us. 
  1. How We Use Your Information

We process your personal data for the following purposes: 

  • Providing Services: To respond to your inquiries, process orders, deliver products or services, and fulfil contractual obligations. 
  • Improving Our Website: To analyse how you use our site and improve the user experience. 
  • Marketing and Communication: To send promotional materials, newsletters, and other information about our products or services, provided you have consented to receive such information. Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. There is an ‘unsubscribe’ and ‘manage preferences’ link in any marketing messages we send you. Our EMS provider is HubSpot. We hold the following information about you within our EMS system; Email address, I.P. address, Subscription time & date 
  • Compliance and Legal Obligations: To comply with applicable legal, regulatory, or contractual obligations, including preventing fraud or abuse on our website. 
  1. Legal Bases for Processing

We rely on the following legal grounds to process your personal data under UK GDPR: 

  • Consent: For sending you marketing communications if you have opted in to receive them. 
  • Contractual Necessity: To perform our obligations under any contract with you, such as processing orders and delivering products. 
  • Legitimate Interests: For business improvement, analysis, and prevention of fraud. 
  • Legal Obligation: To comply with laws, regulations, or other legal processes. 
  1. Sharing Your Information

We may share your personal data with the following parties in accordance with data protection laws: 

  • Service Providers: Trusted third-party companies that provide services to us, such as website hosting, analytics, payment processing, and email communications. 
  • Business Partners: With partners who provide complementary services or products, but only where you have consented or there is a legitimate interest. 
  • Legal and Regulatory Authorities: Where required by law or to protect our legal rights. 

We ensure that any third parties who process your personal data adhere to data protection regulations, including entering into data processing agreements with such parties where required. 

  1. Data Security

We are committed to protecting your personal data. We implement appropriate technical and organisational measures to secure your information and prevent unauthorised access, disclosure, alteration, or destruction. 

However, please note that no data transmission over the internet or storage method is 100% secure, and we cannot guarantee absolute security. 

  1. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it. 

  1. Your Rights Under the UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data: 

  • Access: To request access to the personal data we hold about you. 
  • Rectification: To request corrections to any inaccurate or incomplete personal data. 
  • Erasure: To request deletion of your personal data where it is no longer necessary or if you withdraw consent. 
  • Restriction of Processing: To restrict the processing of your personal data in certain circumstances. 
  • Data Portability: To request the transfer of your personal data to another provider. 
  • Objection to Processing: To object to the processing of your data based on legitimate interests or for direct marketing purposes. 
  • Withdrawal of Consent: To withdraw any consent you have given us to process your data. 

To exercise these rights, please contact us using the contact information provided below. We will respond to your requests in compliance with UK GDPR requirements. 

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance the user experience, analyse website performance, and support our marketing activities. For detailed information on the cookies we use and how you can manage them, please refer to our Cookie Policy. 

  1. International Transfers of Data

We may transfer your personal data to countries outside the UK or European Economic Area (EEA). Where we do so, we ensure an adequate level of protection is in place, such as using Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO). 

  1. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: 

CATAGEN 
Channel Commercial Park, Unit 5 Elmbank, Queens Rd, Belfast BT3 9DT 
Email: info@catagen.com 
Phone:  028 9045 5100 

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).